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English
$
USD
Francis M
@francis_machado
Level 1
Ecommerce Customer Support, Shopify, Data Entry and CRM
Venezuela
Spanish, English
About me
Hi, I’m Francis — an E-commerce Customer Support & Virtual Assistant with hands-on experience supporting online businesses.
I help with customer inquiries, orders, tracking, returns, refunds and follow-ups through email and social media. I also provide Data Entry and admin support, including Shopify, Excel, Google Sheets and CRM updates.
I’m organized, detail-oriented, reliable and quick to learn new tools and processes.
Need reliable e-commerce support? Let’s work together.
Skills
Francis M
Offline •
Average response time: 1 hour
See my services
Data Cleaning
I will clean, organize and format excel and google sheets data
General Assistance
I will provide administrative virtual assistant support
Portfolio
Work experience
E-commerce Customer Service Specialist | Shopify
FREEPLTN I Palestine streetwear
Jul 2026 - Present • 2 mos
Provided end-to-end customer service for an international e-commerce store through email, Facebook and Instagram using Meta Business Suite. • Handled customer inquiries about products, orders, payments, shipping and delivery. • Tracked delayed, lost and undelivered orders and contacted postal/courier services to investigate issues. • Managed returns, refunds, replacements and international reshipping payments according to company policies. • Reviewed evidence for product quality complaints and determined the appropriate resolution. • Processed refunds and order-related resolutions directly in Shopify. • Responded to Facebook and Instagram messages and comments. • Maintained professional written communication with customers in English and kept customer/order information organized for follow-up.
About You
Freelance • 3 yrs 9 mos
Virtual Assistant | CRM & Commission Reports | PROS Tree & Landscape, LLC
Jan 2026 - Present • 8 mos
I work weekly with PROS Tree & Landscape, LLC, where I update the status of over 1,000 customer records from Service AutoPilot to a Google Sheets CRM. I ensure accurate tracking of commissions paid and outstanding for employees. In addition to regular updates, I prepare and submit weekly commission payment reports to the company. My role ensures the smooth management and timely processing of data to maintain clarity in employee compensation and client records.
Virtual Assistant | Data Entry | Reclamaciones de Vuelos
Aug 2023 - Present • 3 yrs 1 mo
I started working with "Reclamaciones de Vuelos" in August 2023, initially on a short-term basis. Due to my excellent performance, the company decided to extend our collaboration into a long-term relationship. My role consists of supporting a legal team handling airline claims. I edit and verify that legal documents are correct before they are uploaded to judicial platforms in Spain. I ensure that all submissions to various platforms are error-free, maintaining high accuracy and compliance.
20 Reviews
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Rating Breakdown
- Seller communication level
- Quality of delivery
- Value of delivery
1-5 out of 20 Reviews
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davidbloom926
United States
Helpful?
nexote
United States
Francis completed the task exactly as requested and produced excellent results. The job was straightforward but repetitive, and she handled it with precision and consistency throughout. She was clearly comfortable with Microsoft Word equation editing, followed the instructions carefully, and maintained...
Helpful?
val_palomo
United States
Ongoing collaboration
Helpful?
val_palomo
United States
Ongoing collaboration
Seller's Response
Helpful?
val_palomo
United States
Ongoing collaboration
Francis is amazing and I will continue to use her for many projects!
Helpful?
