Browse categories
Explore
Fiverr Pro
English
$
USD
Franciscarh
@franciscarh
Level 1
Your Trusted Freelancer
Kenya
English
About me
Experienced professional (5+ years) with Bachelor's in Education + certifications in Graphic Design & Data Science. Confident in delivering exceptional results for every challenge through compelling white papers, meticulous proofreading & editing, stunning graphic design, and seamless virtual assistance. Quality delivered on time, every time. Your satisfaction guaranteed. Ready to transform your project? Let's make it happen!
Skills
Franciscarh
Offline •
Average response time: 2 hours
See my services
Research & Summaries
I will write creative short and long white papers, research
Poster Design
I will design posters, flyers, brochures, or powerpoint
Portfolio
Work experience
Customer Support Agent
Safaricom PLC
Feb 2023 - Apr 2025 • 2 yrs 2 mos
Worked as a Customer Care Agent for Safaricom PLC, Kenya's leading telecommunications and mobile money provider, supporting customers across phone, in-person, and digital channels. 1. Handled high-volume customer queries on airtime, data bundles, billing, and M-Pesa transactions 2. Resolved network, service, and account complaints, escalating complex cases per SOP 3. Verified customer identity and processed SIM registration/KYC compliance requirements 4. Guided customers on products, tariffs, and self-service channels to reduce repeat contact 5. Met performance targets for call handling time, first-contact resolution, and customer satisfaction
22 Reviews
| (20) | ||
| (1) | ||
| (1) | ||
| (0) | ||
| (0) |
Rating Breakdown
- Seller communication level
- Quality of delivery
- Value of delivery
1-5 out of 22 Reviews
Sort By
Most relevant
lovestat
United States
Helpful?
kristine677
United States
The project exceeded expectations. Quick turn around and quality work. Thank you!
Helpful?
d903857
United States
So thankful for the nice work. Great design, extremely quick turnaround.
Helpful?
smak_llc
United States
Helpful?
marguis22
United States
Services were well beyond what I had originally expected. She is highly skilled and completed the task before the deadline. I would highly recommend Fransiscarh's services to anyone!
Helpful?
