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Franciscarh
@franciscarh
Level 1
Your Trusted Freelancer
Kenya
English
About me
Experienced professional (5+ years) with Bachelor's in Education + certifications in Graphic Design & Data Science. Confident in delivering exceptional results for every challenge through compelling white papers, meticulous proofreading & editing, stunning graphic design, and seamless virtual assistance. Quality delivered on time, every time. Your satisfaction guaranteed. Ready to transform your project? Let's make it happen!
Skills
Franciscarh
$10/hour
Offline •
Average response time: 1 hour
See my services
Poster Design
I will design posters, flyers, brochures, or powerpoint
Research & Summaries
I will write creative short and long white papers, research
Want to work on an hourly basis?
Tell Franciscarh what you need.
$10
/
hourPortfolio
Work experience
Customer Support Agent
Safaricom PLC
Feb 2023 - Apr 2025 • 2 yrs 2 mos
Worked as a Customer Care Agent for Safaricom PLC, Kenya's leading telecommunications and mobile money provider, supporting customers across phone, in-person, and digital channels. 1. Handled high-volume customer queries on airtime, data bundles, billing, and M-Pesa transactions 2. Resolved network, service, and account complaints, escalating complex cases per SOP 3. Verified customer identity and processed SIM registration/KYC compliance requirements 4. Guided customers on products, tariffs, and self-service channels to reduce repeat contact 5. Met performance targets for call handling time, first-contact resolution, and customer satisfaction
24 Reviews
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Rating Breakdown
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1-5 out of 24 Reviews
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abrame3
United States
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lovestat
United States
Ongoing collaboration
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lovestat
United States
Ongoing collaboration
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marshamonelle
United States
Ongoing collaboration
I’m super excited about working with this expert again. She was able to deliver exceptional results and I’ll be working with her from now on.
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kristine677
United States
The project exceeded expectations. Quick turn around and quality work. Thank you!
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