I will build a searchable agent knowledge base for your call center team

Francisco G

Mexico

I speak English, Spanish

Business Writer

I am an experienced Director of Delivery and transformation consultant based in Queretaro, Mexico. With a strong background in administrative management and customer service operations, I specialize i...
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About this Gig

Is your team still asking the same questions in chat? I build an "Agent Bible": a single searchable HTML knowledge base your agents open in any browser. Type a keyword and get the exact answer, script or procedure.


Built by a former Director of Delivery who ran contact-center operations with 50 to 100 people.


What you get:

One self-contained HTML file (works offline, no subscription)

Search tab: find any procedure by keyword

Scripts, call flows, escalation paths, FAQs and policies by topic

Your branding (logo and colors)

English or Spanish


How it works: you send your material (docs, scripts, policies, notes), I organize it and build the first version, you review and I apply your revisions.


I only work from what you send me. I do not invent policies, and I do not give legal, medical or financial advice. Results depend on the quality of the material you provide.

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build a searchable agent knowledge base for your call center team
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build a searchable agent knowledge base for your call center team

Document type:

User & training manuals

•

Documentation

Language:

English

•

Spanish

Delivery style preference

Please inform the freelancer of any preferences or concerns regarding the use of AI tools in the completion and/or delivery of your order.

My Portfolio

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