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francisitsolves

Daniel F

@francisitsolves

IAM Specialist, Secure User Access and Microsoft 365 Administration

Jamaica
English
About me
I am an IT professional with 2 years of experience specializing in Identity and Access Management (IAM), user provisioning, and system access control. I hold a Bachelor’s Degree in Computing and support enterprise users in a hospital environment. My expertise includes Active Directory, Microsoft 365 administration, and secure system access. I also have a strong background in networking and infrastructure support. I handle user onboarding, permissions, and access troubleshooting with a focus on security and efficiency.... Read more

Skills

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francisitsolves
Daniel F
Offline • 
Average response time: 1 hour

See my services

Technical Support
I will manage user accounts and access in active directory and microsoft 365
From$15 / projectMore details

Work experience

TWP

IT TECHNICIAN

TWP • Full-time

Sep 2024 - May 2026 • 1 yr 8 mos

Managed and maintained UniFi and Cisco network infrastructure (access points, routers and switches), as well as Kyocera and HP network printers, Hikvision surveillance systems and PBX Grandstream phones. Managed user devices, accounts, groups, mailboxes and permissions across company systems using Microsoft Admin Center, Entra ID and Exchange, ensuring secure and efficient access control. Developed and maintained an automated SharePoint-based ticketing workflow, improving issue escalation and resolution efficiency. Provided on-site and remote first level technical support for hardware, software and network issues, ensuring timely issue resolution.

KPMG

IT Services Intern

KPMG • Part-time

Jun 2024 - Sep 2024 • 3 mos

Provided end-user support by diagnosing and resolving hardware/software related issues. Resolved IT support tickets efficiently through accurate documentation, timely troubleshooting and follow up. Assisted with asset management, workstation upgrades, and equipment provisioning, allocation and recovery.

Youth_Empowerment Project

Administrative Assistant

Youth Empowerment Project • Full-time

Aug 2019 - Aug 2020 • 1 yr

Delivered customer service support to internal teams, program participants and the public. Assisted with communications, scheduling, and data entry for youth initiatives.