I will audit your customer service

F
francisoyelami
F
francisoyelami
Francis
audit your customer service
Full Screen
audit your customer service

About this gig

I will conduct a structured audit over 1-2 weeks, starting with frontline observations and brand consistency checks, followed by mystery shopping and feedback collection from surveys, interviews, and online reviews. Analyze metrics like response time, satisfaction scores, and complaint trends to spot patterns.

Get to know Francis

Francis

Regulatory Compliance Savy

4.7(5)
  • FromCzech Republic
  • Member sinceJan 2016
  • Avg. response time1 hour

  • Languages

    English
Took time off Fiverr to get more experience with respect to compliance. Now, I'm back. I've got a proven track record in KYC Screening, Risk Management, Logistics Compliance, Compliance and Control, Sanction Screening, Data Privacy, Customer Service, and Finance. I'm vast in AML CFT principles, PEP search, and also Cash and Suspicious Transaction reports. I possess a strong analytical mindset and a talent for problem solving, making well-informed decisions to drive efficiency and profitability.

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