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franck_yyen

Franck Yen

@franck_yyen

Customer Support French and English

Togo
French
About me
Customer Service Advisor with hands-on experience in client relations, sales support and lead follow-up. I help businesses respond faster to customers and convert more leads, in French and English.... Read more

Skills

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franck_yyen
Franck Yen
Offline • 

See my services

Customer Support
I will be your french and english customer service agent
From$15 / projectMore details

Work experience

Teleperformance

Customer Support

Teleperformance • Full-time

May 2024 - Present • 2 yrs 5 mos

I managed and resolved highly complex customer cases while strictly adhering to internal processes and policies. Key Responsibilities: - Processing refunds (full, partial, and under specific conditions) - Analyzing and managing direct debit authorizations - Handling cancellations in accordance with current policies - Providing support for managing listings via connected software - Analyzing and explaining taxes applied to reservations - Verifying the compliance of decisions prior to approval - Clearly documenting actions and decisions taken

Glowco

Sales Support

Glowco • Part-time

Aug 2023 - Feb 2024 • 6 mos

I handled incoming and outgoing sales calls with the goal of convincing customers to sign up for the products and services offered. Skills used: - Active listening - Negotiation - Persuasion - Sales communication