I will be your bilingual virtual assistant for customer support

Need reliable bilingual support without adding a full-time hire? I can help you manage customer messages and routine administrative work in English and Spanish.

This Gig can include:

Email, live chat, and social media replies

Order or request follow-up

Inbox organization and message classification

Basic data entry and spreadsheet updates

Response templates based on your tone and policies

Clear escalation notes for cases that need your decision

A concise summary report of completed work

My background includes customer service, retail operations, team training, KPI follow-up, and high-volume environments. I focus on clear communication, accuracy, organized documentation, and practical problem solving.

The Basic package covers up to 2 hours of work and up to 20 messages, delivered within 2 days. Please contact me before ordering if you need recurring weekly or monthly support, more hours, or a custom workflow.

I will follow your instructions and approved templates. You remain responsible for final policies, refunds, payments, or decisions that require owner authorization.