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Fiverr Pro
English
$
USD
I will provide professional remote IT support and troubleshooting
About this Gig
Having trouble with Windows, Microsoft 365, Outlook, OneDrive, software installations, cloud services or general computer issues? I provide personal IT support and guide you step by step toward a solution.
During the support session, you decide what you want to share on your screen. I can guide you while you perform the necessary steps yourself. If you prefer, and only with your explicit consent, I can also take remote control of your computer to assist you directly.
You remain in control at all times and can stop screen sharing, remote control or the entire support session whenever you wish.
I can help with:
- Windows problems and settings
- Microsoft 365
- Outlook and email setup
- OneDrive and other cloud-based services
- Installing and uninstalling software
- Software errors and troubleshooting
- Account and application settings
- General computer and software questions
- Explaining functions and settings step by step
I always try to explain what is happening in a clear and understandable way, so you know what is being changed on your computer.
Preferred support language: German.
German-speaking customers are especially welcome. Support in English is also possible.
Privacy & Security
You decide
Device:
Desktop/Laptop
FAQ
What language do you provide support in?
My preferred support language is German. German-speaking customers are especially welcome. Support in English is also possible.
Do I stay in control of my computer?
Yes. You remain in control of the session at all times. You decide what you want to show and you can stop screen sharing, remote control or the entire support session at any time.
What kind of problems can you help with?
I can assist with Windows, Microsoft 365, Outlook, OneDrive, software installation and uninstallation, general software problems, cloud-based services, email settings and many everyday computer issues.
How does the remote support session work?
You can share your screen and show me the issue. I can guide you step by step and explain what to click or change. If you prefer and explicitly agree, remote control may also be used to assist you directly.
Can you guarantee that my problem will be solved?
I will do my best to diagnose and resolve the issue within the booked support time. However, some problems may require additional time, third-party services, administrator access or action from the software or service provider.
Do I need to share my passwords?
No. Please do not send passwords, PINs, banking credentials or other sensitive login information through Fiverr messages. If a password is required during the session, you should enter it yourself.
Can you install or uninstall programs for me?
Yes. I can guide you through installation or removal of software and, if requested and agreed, assist directly during the remote support session.
What should I send you before the appointment?
Please briefly describe the problem, the device or Windows version you are using, the affected software and any error message you see. Screenshots are helpful when possible.
