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franz_ed

Franz P

@franz_ed

Service Desk Analyst

Philippines
Tagalog, English
About me
I am an enthusiastic entry-level IT professional focused on delivering reliable support and learning new tools quickly. I have experience resolving 30–50+ tickets weekly across hardware, software, and networking issues, providing solutions that help teams work better.... Read more

Skills

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franz_ed
Franz P
Offline • 
Average response time: 2 hours

See my services

Technical Support
I will fully optimize your windows system to run faster, smoother
From$15 / projectMore details

Work experience

Accenture

Service Desk Analyst

Accenture • Full-time

Dec 2024 - Oct 2025 • 10 mos

am an entry‑level IT Support freelancer with hands‑on experience in troubleshooting computers, networks, and applications. I provide clear, step‑by‑step solutions to resolve technical issues and ensure clients feel supported throughout the process. Skilled in Windows systems, Microsoft Office, and basic networking, I am eager to grow my expertise while delivering reliable and professional support. My focus is on communication, patience, and service — helping clients keep their systems running smoothly