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English
$
USD
I will create professional hotel guest communication templates
I help online resellers and hospitality businesses turn information into clear, effective content. I have hands-on experience in second-hand marketplaces, item valuation, pricing research, listing opt...
About this Gig
Professional guest communication can make a major difference in how a hotel is perceived before, during and after the stay.
I will create clear, polished and consistent hotel email templates tailored to your property, brand tone and guest journey.
Depending on the package, I can write templates for:
- booking confirmations
- payment and card requests
- pre-arrival communication
- airport transfers
- early check-in and late check-out
- upgrade proposals
- special requests
- cancellation responses
- group and event enquiries
- complaint handling and service recovery
- post-stay follow-ups
I have professional experience in luxury hospitality, reservations, events and guest communication.
Templates can be created in English, Italian or both, depending on the selected package.
Please provide information about your property, target guests, preferred tone of voice and the situations you want the templates to cover.
Language:
English
•
Italian
Type:
Transactional emails
•
Welcome emails
•
Follow-Up Emails
Delivery style preference
Please inform the freelancer of any preferences or concerns regarding the use of AI tools in the completion and/or delivery of your order.
My Portfolio
FAQ
Can you adapt the templates to my hotel’s tone of voice?
Yes. I can tailor the wording to match your property style, whether you prefer a luxury, warm, formal, friendly or more concise tone.
Can you write the templates in both English and Italian?
Yes. Depending on the package, I can provide templates in English, Italian or both.
Do you only write booking confirmation emails?
No. I can cover the full guest journey, including pre-arrival messages, payment requests, transfers, upgrades, special requests, complaint handling and post-stay follow-up.
Can you improve my existing hotel emails?
Yes. You can send your current templates and I can rewrite them to improve clarity, tone, consistency and professionalism.
Do you work with hotels only?
Primarily hotels and hospitality businesses, but I can also adapt the service for B&Bs, resorts, serviced apartments and similar accommodation providers.
