Frida

Mystery Shopper & Customer Experience Evaluator

Musicity.io • Freelance

Jun 2026 - Present • 1 mo

Conduct mystery shopping calls for businesses to evaluate customer service quality and sales performance. Assess staff professionalism, communication skills, and lead-handling processes. Simulate real customer enquiries to test responsiveness and customer experience. Evaluate pricing discussions, appointment booking procedures, and follow-up effectiveness. Provide detailed observations that help businesses improve customer satisfaction and conversion rates. Perform phone-based quality assurance reviews across various industries, including education and service-based businesses. Maintain professionalism, discretion, and accurate reporting throughout all evaluations. Key Skills Mystery Shopping Customer Experience (CX) Quality Assurance Customer Service Evaluation Phone Communication Sales Process Assessment Lead Qualification Market Research Business Evaluation Reporting & Documentation Mystery Shopper | Customer Experience Evaluator | Quality Assurance Specialist Experienced in conducting mystery shopping calls, customer service evaluations, phone audits, lead qualification assessments, and sales process reviews. Skilled at simulating real customer interactions to assess staff professionalism, communication, responsiveness, product knowledge, pricing transparency, appointment booking procedures, and overall customer experience. Conduct phone-based research, customer journey testing, secret shopper evaluations, market research, customer support analysis, sales call assessments, inquiry handling reviews, and quality assurance audits. Strong background in customer satisfaction measurement, conversion process evaluation, service quality monitoring, call compliance checks, business benchmarking, and performance reporting. Detail-oriented, discreet, reliable, and focused on delivering actionable insights that help businesses improve customer retention, lead conversion, and customer experience standards.

B2B Cold Calling & Appointment Setting Support

AGENTO Marketing • Freelance

May 2026 - Jun 2026 • 1 mo

Overview This cold calling agency owner needed immediate support after receiving a new client project while their existing team was fully occupied. The challenge was to quickly onboard an additional caller who could represent the agency professionally, follow established processes, and contribute to campaign delivery without disrupting ongoing operations. Challenge The agency had secured a new outreach campaign but faced a temporary capacity constraint. With all active team members assigned to existing projects, there was a risk of delayed campaign launch, missed opportunities, and reduced client satisfaction. Key challenges included: • Limited available calling resources • Need for rapid onboarding • Maintaining consistent call quality • Ensuring campaign objectives were met without increasing management overhead Solution After an initial discovery discussion, I joined the project as an extension of the agency's team. My responsibilities included: • Conducting outbound cold calls to targeted prospects • Following approved call scripts and outreach procedures • Qualifying leads based on campaign requirements • Scheduling appointments for the sales team • Maintaining accurate call records and reporting outcomes • Providing feedback on prospect responses and campaign performance Execution The engagement began with a strategy call to understand the campaign goals, target audience, qualification criteria, and reporting expectations. Once aligned, I integrated into the workflow and executed calls while maintaining consistent communication with the project manager. Detailed call notes and performance updates were provided throughout the campaign to ensure transparency and continuous improvement. Results • Expanded the agency's delivery capacity without requiring a full-time hire • Enabled the project to launch on schedule • Maintained professional communication with prospects • Supported lead qualification and appointment generation efforts

Cold Calling Specialist | Lead Generation & Mystery Shopping Consultant

Roofing, • Freelance

May 2026 - May 2026 • 0 mos

Provide professional cold calling, mystery shopping, appointment setting, lead qualification, and customer interaction analysis services for businesses across multiple industries. Key responsibilities: • Conduct outbound and inbound calls using structured communication strategies • Perform mystery shopping and customer experience evaluations for retail and service businesses • Generate and qualify leads based on business specific criteria • Schedule and coordinate appointments for sales teams and business owners • Create detailed call reports, tracking sheets, and customer interaction analysis • Analyze customer behavior patterns and identify sales opportunities • Maintain professional communication and high quality customer interactions 𝗞𝗲𝘆 𝗮𝗰𝗵𝗶𝗲𝘃𝗲𝗺𝗲𝗻𝘁𝘀: • Completed high volume outreach campaigns with structured reporting • Delivered actionable customer insights through mystery shopping projects • Improved lead qualification processes through data driven communication methods • Provided detailed call recordings and analytical reports for client decision making