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English
$
USD
I will build an ai support agent for whatsapp, email, web chat and phone
Awais Niaz
5.0
5.0
About this gig
Your customers write on WhatsApp, send emails, use your website form and call. Each one lands in a different place and replies get slow.
I build one AI support agent that handles every channel from a single inbox. It answers from your own knowledge base, recognises the same customer across channels, opens a ticket to track each issue and sends sensitive messages like refunds, legal questions or angry customers to a human first.
The video is a demo walkthrough of an omnichannel agent I built, including a phone call answered in the caller's own language.
What you get:
- AI agent trained on your help docs, policies and FAQs
- WhatsApp, email, web chat and phone (by package)
- Ticket creation and human handoff rules you control
- Replies in your customer's language
- Setup, testing and a handover call
Best for: small businesses, online stores, agencies and SaaS teams.
Pick a package and tell me your channels in the requirements. Questions? Message me anytime.
Get to know Awais Niaz
Awais Niaz
Agentic AI Engineer
- FromPakistan
- Member sinceJun 2023
- Last delivery4 months
Languages
Urdu, English
Hi, I'm Awais Niaz — a Full-Stack Web Developer & AI Engineer. I build scalable web applications using MERN, Next.js, and FastAPI, along with custom AI systems (RAG chatbots, Voice Agent, OpenAI Agents, n8n automation). Whether you need a modern website, a SaaS application, or an intelligent chatbot — I deliver complete, production-ready solutions.
My Portfolio
FAQ
What do you need from me to start?
Your help docs / FAQs / policies, list of channels (WhatsApp, email, web chat, phone), and any existing tools (WhatsApp Business API, email, website).
Which channels are included?
Basic: WhatsApp + Web Chat Standard: + Email Premium: + Phone calls
Will the AI reply in the customer’s language?
Yes. The agent automatically detects the customer’s language and replies in the same language.
Can the AI hand over conversations to a human?
Yes. You can set rules so sensitive cases (refunds, angry customers, legal questions) are automatically transferred to a human agent.
Do I need to provide any API keys or paid tools?
Yes. You will need to provide OpenAI/Claude API key and WhatsApp Business API access. I will guide you through the setup.
How long does the setup take?
Basic: 3–5 days Standard/Premium: 5–7 days (including testing and handover call)
Will I get full access and documentation?
Yes. You get complete access, setup documentation, and a handover call after delivery.
Are revisions included?
Yes, 2 free revisions within the agreed scope. New features will be charged separately.
Are hosting and third-party fees included?
No. Hosting, API usage costs, and WhatsApp fees are not included and will be paid by you.
Can you integrate this with my existing CRM or website?
Yes. Just share the details of your current system and I will integrate it.
Reviews
1 reviews for this Gig
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matthewkarenlie
United Kingdom
Excellent developer! He seamlessly added warranty claim forms and made 1-2 key changes to my existing Next.js project. Delivered fast, clean code, and perfect results. Highly recommended!
$50
Price
3 days
Duration
Helpful?
Reviews
1 reviews for this Gig
| (1) | ||
| (0) | ||
| (0) | ||
| (0) | ||
| (0) |
Rating Breakdown
- Seller communication level
- Quality of delivery
- Value of delivery
Sort By
Most relevant
M matthewkarenlie
United Kingdom
Excellent developer! He seamlessly added warranty claim forms and made 1-2 key changes to my existing Next.js project. Delivered fast, clean code, and perfect results. Highly recommended!
$50
Price
3 days
Duration
Helpful?
