Rao Furqan

Co Host - Airbnb

Chicago • Freelance

Feb 2024 - Present • 2 yrs 8 mos

Airbnb Property Operations Coordinator & Virtual Assistant Managed daily Airbnb operations, guest communication, property maintenance, billing, and onsite team coordination to ensure a smooth guest experience and efficient property management. Key Responsibilities: 1. Guest Support: Handled all types of guest inquiries, questions, complaints, special requests, and concerns before, during, and after their stay. 2. Guest Registration: Collected passport copies and required guest information and emailed guest details to Murano Elite building management for registration and access arrangements. 3. Onsite Team Management: Coordinated plumbers, electricians, maintenance workers, and housekeeping staff. Assigned duties, communicated guest requirements, monitored progress, and checked the quality of completed work. 4. Maintenance Coordination: Reported property issues, arranged repairs, followed up with technicians, and ensured problems were resolved on time. 5. Guest Billing & Payments: Prepared and sent final bills for bar items and other guest consumption at the end of their stay. Followed up with guests regarding overdue payments and outstanding bills. 6. Building Management: Coordinated with building management regarding guest registration, arrivals, access requirements, and property-related matters. 7. Check-in & Check-out: Managed arrival and departure arrangements, shared check-in instructions, and ensured the property was ready for incoming guests. 8. Housekeeping & Property Readiness: Coordinated cleaning schedules, housekeeping tasks, and guest amenities to maintain property standards. 9. Communication & Follow-ups: Served as the main communication link between guests, property management, building administration, and onsite staff to ensure requests and instructions were clearly communicated and handled promptly. 10. Problem Resolution: Addressed guest concerns, coordinated with relevant team members, and followed up until issues were resolved.

Executive Administrative Assistant | Mile High Fitness

Mile High Fitness and Wellness • Part-time

Aug 2023 - Present • 3 yrs 2 mos

Provide administrative and operational support by managing CRM records, coordinating events, handling staff and client communication, and assisting with recruitment and marketing activities. Key Responsibilities: CRM Management: Create and maintain client and staff profiles, update contact information, and keep CRM records organized and accurate. Event Coordination: Create and manage events, coordinate event details, and send invitations to staff members to ensure proper scheduling and participation. Invoice Management: Prepare, organize, and manage invoices for clients and staff, maintaining accurate billing records. Staff Management: Maintain staff profiles and biographies, organize employee information, and keep records updated. Email Communication: Manage email correspondence with clients and staff, respond to inquiries, send updates, and follow up on pending matters. Marketing Materials: Design event flyers and promotional materials to support event marketing and staff engagement. Event Surveys: Create and distribute event surveys to collect feedback, measure satisfaction, and identify areas for improvement. Recruitment Support: Post job openings on Indeed, assist with hiring activities, and coordinate communication with potential candidates. Administrative Support: Maintain organized records, manage daily administrative tasks, and support smooth event and business operations.

Administrative Assistant & Operations Coordinator | Eco Clean Marine

Clean • Freelance

Aug 2023 - Present • 3 yrs 2 mos

Provide administrative, operational, and social media support to manage cleanup activities, coordinate teams, and maintain organized business operations. Key Responsibilities: 1. Data Management: Track trash pickup activities, maintain records, and prepare reports. 2. Calendar Management: Schedule events, manage calendars, and track upcoming activities. 3. Team Coordination: Communicate with team leads and volunteers, coordinate cleanups, and assist with onboarding. 4. Social Media Management: Create content, write captions, design graphics, schedule posts across social platforms, and respond to comments. 5. Event Management: Create and manage Facebook events and promote community cleanup activities. 6. Email & Inbox Management: Manage inboxes, draft emails for approval, and follow up on communications. 7. Invoice Management: Create invoices and maintain billing records. 8. Sponsorship Tracking: Update spreadsheets and track available and sold sponsorship locations. 9. Website Updates: Maintain website content and update community program information. 10. Equipment Coordination: Coordinate cleanup supplies and support team requirements.