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Fiverr Pro
English
$
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I will create website support document chatbot knowledge base ai chatbot
Gael Santamaria
About this gig
Your customers shouldn't have to wait for an answer to a question your business has already documented.
I'm Gael Santamaría, and I create AI support chatbots that use your business documents and knowledge base to help customers find relevant information more easily.
Whether you have product manuals, service guides, policies, onboarding documents, FAQs, or internal support resources, I can help organize that information into a chatbot experience designed around the questions your customers actually ask.
WHAT I CAN DO FOR YOU
- Build a chatbot using approved business documents
- Configure a knowledge base for AI-powered answers
- Organize supplied PDFs, text files, FAQs, and supported documents
- Configure response instructions and fallback behavior
- Integrate the chatbot into a supported website
- Test questions against your supplied information
- Provide basic handover guidance
You'll get a clearly scoped solution instead of a complicated setup that is difficult to maintain.
LET'S TURN YOUR DOCUMENTATION INTO A USEFUL SUPPORT RESOURCE.
Message me with the types of documents you have, I'll recommend the most practical approach for your needs.
Get to know Gael Santamaria
Gael Santamaria
AI Chatbot Developer, OpenAI, LangChain and Website Automation Expert
- FromSpain
- Member sinceOct 2026
- Avg. response time1 hour
Languages
Spanish, English
Hi, I'm Gael Santamaría, an AI chatbot and website automation specialist helping businesses turn website visitors into loyal customers. I build AI website chatbots trained on your website content and business documents, integrate OpenAI chatbots, and develop LangChain customer support assistants. From AI chatbot integration and knowledge base setup to automated customer support and AI assistant development, I focus on creating smart, reliable solutions that save time, improve customer experience, and help your business grow. Let's build a chatbot that works for you.
FAQ
What documents can you use?
Common inputs include PDFs, text documents, FAQs, and other supported file formats. The exact formats depend on the selected platform.
Can the chatbot answer only from my documents?
I can configure instructions and retrieval behavior to prioritize your documents and decline unsupported questions where the platform allows. No configuration guarantees perfect adherence in every case.
Can I update the documents later?
Usually, yes. The update process depends on the platform and may involve re-uploading files, refreshing an index, or rebuilding a knowledge source.
Can you use confidential company documents?
I can work with authorized documents, but we should first establish which platform will process them and what its data-handling terms permit. Please don't send passwords or unnecessary sensitive information.
Can you connect the bot to our existing helpdesk?
Possibly. Compatibility and the required integration method need to be checked first. Complex ticketing workflows are not automatically included in the standard packages.
What if my documents contain conflicting information?
I'll flag obvious conflicts found during the agreed review and recommend which content should take priority. A comprehensive audit or rewrite of your documentation would be a separate service.
