g
g_pena3

Gloria P

@g_pena3

Virtual Assistant

United States
English, Spanish
About me
Bilingual Virtual Assistant (English/Spanish) specializing in operational efficiency, invoice management, and crew coordination for businesses. I help company owners protect their bottom line and keep projects moving by taking over the heavy lifting of back-office operations. With a strong background in risk analysis, I excel at tracking vendor invoices, auditing expenses, and ensuring your cash flow stays secure. Let me manage the paperwork and administration so you can focus on winning bids and scaling your business.... Read more

Skills

g
g_pena3
Gloria P
Offline • 

See my services

General Assistance
I will be your virtual assisant
From$100 / projectMore details

Work experience

Freelance

Virtual Assistant

Freelance • Full-time

Dec 2020 - Aug 2026 • 5 yrs 8 mos

Audited client records, managed database tracking systems, and updated pipeline communication notes to maintain strict administrative organization and accurate customer data. Managed accounts payable processes, audited incoming vendor invoices, and tracked material expenses using Microsoft Excel to protect project profit margins and ensure accurate cash flow. Administered company-wide communication channels across Slack and Microsoft Teams, keeping remote team members, subcontractors, and management organized and instantly reachable.

ADT

Customer Care II / New Hire Trainer

ADT • Full-time

Aug 2018 - Jan 2021 • 2 yrs 5 mos

Troubleshot security systems and technical issues remotely while resolving customer escalations to prevent account cancellations. Trained new hires on product knowledge and provided de-escalation tips. Multitasked by addressing customer inquiries and communicating with other departments via email and chat.

Bank_of America

Preferred Sales Agent II

Bank of America • Full-time

Oct 2016 - Jul 2018 • 1 yr 9 mos

Educated customers on qualifying benefits to maximize personal savings and delivered coaching to help customers obtain financial goals. Assisted customers in applying for auto and home loans, explaining terms and conditions. Maintained quarterly sales goals utilizing inbound and outbound communications.