Gabrielle M

@gabimac07

Customer Support

Brazil
Portuguese, English
About me
I worked as a Customer Support Supervisor, leading customer service teams and coordinating daily operations. I monitored KPIs, organized workflows, and supported team performance to improve efficiency and customer satisfaction. I also handled customer interactions, including emails, chats, and issue resolution, ensuring a high-quality service experience... Read more

Skills

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gabimac07
Gabrielle M
Offline • 
Average response time: 2 hours

See my services

General Assistance
I will provide professional customer support services
From$5 / projectMore details
General Assistance
I will help structure administrative routines
From$10 / projectMore details

Portfolio

Work experience

Donna_Bates

Donna Bates

Full-time • 4 yrs 8 mos

Administrative Analyst

Feb 2023 - Mar 2026 • 3 yrs 1 mo

Analyzed and improved administrative and customer service processes. Prepared performance reports and efficiency indicators. Managed workflows, internal controls, and supported leadership decisions. Implemented solutions to optimize routines and reduce costs.

Customer Service Supervisor

Aug 2021 - Mar 2023 • 1 yr 7 mos

Led and developed the customer service team. Managed administrative and SAC processes. Created management reports, spreadsheets, and performed bank reconciliations. Oversaw orders, invoices, and performance tracking. Handled multichannel customer service and solved cases on Reclame Aqui platform.