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$
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Gabriela M
@gabrielamancero
Customer Support Operations Specialist
Ecuador
Spanish, English
About me
I am a Customer Support and Operations Specialist with 7+ years of experience supporting customers in remote environments across e-commerce, travel, and hospitality. I have a strong background in email and chat support, documentation, process coordination, and issue resolution.
Skills
Gabriela M
Offline •
Average response time: 11 hours
See my services
General Assistance
I will provide bilingual customer support and virtual assistant services
Work experience
E-commerce Operations & Customer Support Specialist
FreshCommerce
Apr 2023 - Present • 3 yrs 3 mos
Managed customer support, order coordination, product listings, and social media operations for an online boutique specializing in premium fashion brands. Handled customer inquiries through chat and social media, coordinated logistics and deliveries, managed inventory tracking, and created marketing content using Canva and AI tools. Experienced in e-commerce operations, multitasking, organization, and remote communication.
