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Gabrielle P
@gabrielleperdom
IT Support Specialist
United States
English, Spanish
About me
I am an Applied IT Master's graduate with hands-on experience providing remote and onsite technical support. I am proficient in Windows, macOS, and Linux troubleshooting, Active Directory management, and network connectivity resolution. I am skilled at guiding users through technical fixes and supporting hardware and web applications.
Skills
Gabrielle P
Offline •
See my services
Technical Support
I will provide expert IT support, technical troubleshooting, and help desk assistance
Work experience
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Freelance IT Support Specialist
Fiverr • Freelance
Jan 2025 - Present • 1 yr 8 mos
Provide remote technical support for users experiencing Windows, macOS, and Linux hardware, software, and connectivity issues. Troubleshoot printers, application errors, user account issues, and network connectivity problems. Assist with password resets, MFA setup, and account access issues. Walk users through troubleshooting steps and explain technical issues in a way that is easy to understand.
