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$
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Gabriella W
@gabywinata
HR Operations, Customer Care Specialist
Indonesia
English, Indonesian
About me
I am a Psychology graduate with extensive experience in HR operations and customer care management. I have successfully managed HR administration for over 400 employees and improved service quality KPIs from 80% to 100%. I am strong in process efficiency, data accuracy, and cross-functional coordination.
Skills
Gabriella W
Offline •
Average response time: 1 hour
See my services
Translation
I will translate english to indonesian manually
Work experience
Honda
Full-time • 1 yr 10 mos
HRD Generalist Staff
Jul 2025 - Jan 2026 • 6 mos
■ Managed HR operations for 400+ employees, including payroll, attendance, tax, and benefits administration. ■ Redesigned employee data workflow, reducing document processing delays by up to 3 days. ■ Supported end-to-end recruitment through CV screening and interview scheduling for faster hiring execution.
Customer Care Advisor Staff
Mar 2024 - Jul 2025 • 1 yr 4 mos
■ Conducted dealer visits and evaluated CRM implementation across 24 dealer networks. ■ Improved success contact ratio KPI from 80% to 100% through PDCA analysis and on-site coaching. ■ Delivered training and refreshment sessions to improve customer service quality and consistency.
