Gamal Elsayed

Operations Manager – Luxury Hospitality & Estate Management

Confidentials • Full-time

Mar 2026 - Present • 5 mos

Directed overall operations and strategic planning across 35 private estate and VIP residential properties, serving a VVIP Principal with the highest standards of discretion and service excellence. Upheld strict confidentiality and non-disclosure standards, adhering to Principal's protocols and maintaining absolute discretion in all sensitive matters. Oversaw coordination between security, facilities, and operations teams to uphold safety standards and protocol compliance across the estate. Managed financial performance, including multi-million-dollar budgets, procurement, vendor contracts, and payments, optimizing costs while ensuring full policy compliance. Oversaw residence operations spanning housekeeping, security, food and beverage, culinary services, facility maintenance, and workforce management, leading a team of 75+ staff. Implemented and enforced operational policies to ensure safety, compliance, and resident wellbeing across all properties. Partnered with HR on recruitment, onboarding, and staff development, while driving initiatives to enhance resident satisfaction and service excellence. Led end-to-end event management, including planning, logistics, vendor coordination, and guest experience. Built and maintained strong stakeholder relationships through proactive communication and collaboration.

Operations Manager – Multi-Property Luxury Hospitality & Asset Management

Salayel Hospitality • Full-time

Oct 2023 - Nov 2025 • 2 yrs 1 mo

Led daily operations for a high-value, multi-property portfolio of luxury hospitality brands and elite royal estates across the UAE, Oman, Morocco, and Egypt. Develop and implement strategic plans, SOPs, and KPIs aligned with sustainability objectives to elevate asset value, operational performance, and guest experience. Collaborate with stakeholders to develop strategies, solve operational challenges, and improve efficiency to drive revenue and deliver exceptional VIP experiences. Provide strategic leadership across front- and back-of-house operations and facilities management, ensuring preventive maintenance, HSE, and rigorous QA standards. Managed CAPEX and OPEX budgets, procurement, vendor contracts, and supply chain and operations logistics, ensuring strategic alignment and financial control. Key Accomplishments, • Designed and implemented high-impact hospitality concepts that elevated guest experience, strengthened brand positioning, and improved overall asset value across multiple properties. • Directed complete operational-readiness planning for new and existing hospitality assets, ensuring seamless openings, regulatory compliance, and operational excellence from day one. • Led operator sourcing, contract negotiations, and performance evaluations, securing partnerships that enhanced service quality and operational efficiency. • Collaborated with Excellence, Design, Development, and Asset teams to integrate hospitality-driven design and optimize service flow, functionality, and guest interaction points. • Created and delivered professional etiquette and hospitality training programs that improved service consistency and raised guest and resident satisfaction levels. • Led and supervised multi-disciplinary teams of 200+ employees, driving a high-performance culture, operational reliability, and consistent luxury service delivery.

Operations Manager – Luxury Residences & Asset Management

MASIC • Full-time

Dec 2021 - Oct 2023 • 1 yr 10 mos

Led operations and managed premium residential properties and high-value assets, overseeing daily activities across three palaces, 14 villas, and multiple shared facilities. Oversaw asset maintenance, vendor management, and service delivery, maintaining strict confidentiality and operational excellence. Managed budgets, financial reporting, and procurement operations to optimize costs and ensure efficient inventory control. Coordinated multiple teams, including Housekeeping, Food & Beverage, Events & Lifestyle Management, Culinary Services, and Facilities, ensuring service excellence. Streamlined processes and cross-property operations, resulting in measurable improvements in service efficiency and client satisfaction.