Terry A
CPQ Integration Developer
Skills
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Work experience
Premier Partner Experience Expert
Meta • Freelance
May 2022 - May 2023 • 1 yr
Served as a contract expert focusing on partner experience and support within the Meta ecosystem. Facilitated technical alignment and provided specialized assistance to ensure high-quality service delivery for premier partners.
Apple
Full-time • 2 yrs 10 mos
Genius
Apr 2021 - May 2022 • 1 yr 1 mo
Provided advanced technical support and hardware/software troubleshooting for Apple customers. Delivered high-level customer service and technical resolutions in a fast-paced retail environment, ensuring device functionality and user satisfaction.
Technical Expert
Jul 2019 - Apr 2021 • 1 yr 9 mos
Specialized in diagnosing complex technical issues and providing solutions for mobile and desktop devices. Mentored junior staff and maintained high standards for technical repair and customer interaction quality.