
Garrick W
Simplify Sales, Automate Workflows, Grow
Skills

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Work experience
CRM & Automation Specialist
Pipedrive • Freelance
Apr 2024 - Present • 2 yrs 6 mos
I work with businesses to build, organize, and improve CRM systems around their actual sales and client management processes. One of my projects involved building a Pipedrive CRM for a client whose contacts were spread across multiple files and whose follow-up process needed better structure. The client needed a practical system for managing contacts, daily activities, flexible follow-ups, and calendar synchronization. During the project, I faced challenges around organizing the existing data and translating the client's real-world workflow into a CRM structure that was simple to use. I worked through these challenges by restructuring the information, designing the appropriate pipeline and activity workflow, configuring the CRM, and testing the process to ensure it matched the client's needs. My experience includes CRM setup, pipeline design, workflow automation, follow-up systems, data organization, integrations, and CRM optimization across platforms such as Pipedrive, Zoho CRM, HoneyBook, and HubSpot.