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Gary E.
@garyelam
IT Support Technician Remote Helpdesk Support
United States
English
About me
I am an experienced IT Support Technician currently supporting over 150 users across multiple locations. I specialize in remote troubleshooting, Windows support, hardware diagnosis, and system optimization.
I have hands-on experience resolving slow system performance, software issues, login problems, and network connectivity issues. My focus is providing fast, reliable, and professional support that restores productivity quickly.
I am dependable, responsive, and committed to resolving technical issues efficiently.
Skills
Gary E.
Offline •
Average response time: 1 hour
See my services
Technical Support
I will fix your slow windows PC remotely and optimize performance
Work experience
IT Support Technician
Strategic Factory • Full-time
Aug 2022 - Present • 3 yrs 9 mos
Provide IT support for over 150 users across multiple locations. Diagnose and resolve Windows issues, hardware failures, login problems, network connectivity issues, and system performance problems. Perform remote troubleshooting, system optimization, software installation, and user support. Ensure fast resolution and minimal downtime.
IT Support
Baltimore County Public Schools
Jun 2018 - Aug 2022 • 4 yrs 2 mos
Provided technical support for staff and systems using Microsoft Intune and Windows devices. Assisted with device setup, troubleshooting, software support, and user access issues. Helped maintain system performance and ensure reliable device operation.
