
Gautam B
Freelance Software Developer
Skills

See my services


Portfolio
Work experience
Government of Canada
Freelance • 5 mos
IT Technician
May 2024 - Aug 2024 • 3 mos
- Interacts with clients in many different departments and levels to provide first or second level client technical support on local and wide area networks at multiple local and/or remote sites. - Communicates patiently and effectively while delivering IM/IT training to end-user clients and providing instruction and explanations on computer software and hardware use. - Attempts to resolve any technological (hardware or software) issues that the client experiences and provides technical advice and guidance to management and clients to support decisions regarding trends and new technology products. - Manages time effectively to address users' queries, deliver technical training, and solve their problems efficiently. - Physically installs, maintains, supports, repairs, disposes of, and provides protection and custody of hardware components, software, and data. - Provides information on problems, assessments, and resolutions to supervisors in order for them to respond to inquiries and report recurring problems or trends to senior staff. - Provides 1st and 2nd level software allocation and license management support to over 20,000 users, administers Active Directory global group membership, tracks license allocations, returns and reassignment, catalogues software assets, and coordinates installation activities.
IT Technical Support
Jun 2023 - Aug 2023 • 2 mos
- Interacts with clients in many different departments and levels to provide first or second level client technical support on local and wide area networks at multiple local and/or remote sites. - Communicates patiently and effectively while delivering IM/IT training to end-user clients and providing instruction and explanations on computer software and hardware use. - Attempts to resolve any technological (hardware or software) issues that the client experiences and provides technical advice and guidance to management and clients to support decisions regarding trends and new technology products. - Manages time effectively to address users' queries, deliver technical training, and solve their problems efficiently. - Physically installs, maintains, supports, repairs, disposes of, and provides protection and custody of hardware components, software, and data. - Provides information on problems, assessments, and resolutions to supervisors in order for them to respond to inquiries and report recurring problems or trends to senior staff. - Provides 1st and 2nd level software allocation and license management support to over 20,000 users, administers Active Directory global group membership, tracks license allocations, returns and reassignment, catalogues software assets, and coordinates installation activities.