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$
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I will fix ringcentral call routing IVR transfer and caller issues
About this Gig
Calls sitting in queue while your team shows "available." IVR menus routing customers to the wrong extension. Transfers that die with "internal error." Outbound calls flagged as Spam Likely instead of your business name. These are the top reasons RingCentral accounts leak calls and leads, and they are rarely a RingCentral bug. They are a misconfiguration, and I find and fix it.
I've configured RingCentral phone systems for healthcare and other regulated businesses, and I'm also a Twilio/A2P 10DLC compliance specialist, so caller ID trust and reputation issues are core expertise, not a guess.
What I fix:
- Call queue misrouting (ring settings, forwarding conflicts)
- IVR keypress errors and dead-end menus
- Call transfer failures
- Forwarding rule conflicts (user/queue/company level)
- Caller ID / branded calling and Spam Likely flags
- Auto-Receptionist and AI Receptionist setup
You get a live audit, the fix applied in your account, written notes on what was wrong, and test calls before delivery.
Send me the symptom you're seeing and I'll tell you what's likely misconfigured before you order.
My Portfolio
FAQ
Is this only for RingCentral?
→ RingCentral is my specialty, but the same Kari's Law/RAY BAUM'S Act requirements apply to any MLTS (8x8, Twilio-based systems, other PBX platforms) message me if you're on a different platform.
Do I need this if I already did A2P 10DLC or STIR/SHAKEN?
→ Yes those cover texting and caller ID reputation. Kari's Law/E911 is a separate requirement about what happens when someone dials 911 from your office system.
What happens if I'm not compliant?
→ Kari's Law is enforced at the federal level; non compliance is a real liability exposure, especially for healthcare/regulated businesses, on top of the safety risk of 911 not routing correctly.
Do you guarantee full legal compliance?
→ I configure your system to meet the technical requirements (direct dial, notification, dispatchable location); I'm not a lawyer, and final compliance sign-off for your specific regulatory context is on your counsel.
Can you handle remote/hybrid teams?
→ Yes, included at Standard+ remote extensions need their own dispatchable location data, which is a common gap I check for specifically.
Can you fix caller ID showing as Spam Likely?
Yes. I review your number's registration and branded calling setup and correct what's causing the flag.
What if my issue isn't listed in the packages?
Message me the symptom first. Most RingCentral issues fall into these categories, and I'll confirm scope before you order.
Do you work with multi-site RingCentral accounts?
Yes, including Auto-Receptionist and IVR configured across multiple sites and locations.
How fast can you start?
Same day in most cases once I have admin access or a screen-share time confirmed.
