g
geofreym012

Geofrey

@geofreym012

Medical VA for Insurance Verification and Prior Auth

Zambia
English
About me
Licensed Clinical Officer (HPCZ-registered) with 6 years in healthcare, now a Medical Virtual Assistant. I help practices clear insurance verification delays, prior auth backlogs and scheduling queues. My clinical background helps me catch errors a non-clinical VA would miss. Services: insurance verification (VOB), prior auth, claims and denial follow-up, scheduling, referrals, EHR documentation. Tools: eClinicalWorks, SimplePractice, DrChrono, Office Ally, Availity, Waystar, CoverMyMeds. HIPAA-trained. Message me to start with a small paid trial task.... Read more

Skills

g
geofreym012
Geofrey
Offline • 

See my services

General Assistance
I will do medical VA or medical receptionist
From$5 / projectMore details

Portfolio

Work experience

Ministry_of Health

Ministry of Health

Full-time • 7 yrs 5 mos

Clinical Officer General (Medical Assistant)

Aug 2022 - Present • 4 yrs 2 mos

✓ Managing 50+ patient appointments weekly by scheduling, rescheduling, and confirming visits, improving provider efficiency. ✓ Insurance Verification, eligibility and benefits while reducing claim delays through accurate documentation. ✓ Processed prior authorizations for medications, diagnostic tests, and specialty services to support timely patient care. ✓ Maintain accurate patient records in EHR/EMR systems while ensuring 100% HIPAA compliance. ✓ Assisted with medical billing, claim submission, payment posting, and claim tracking to support revenue cycle management. ✓ Coordinate referrals, medical record requests, and provider communications using Optimantra. ✓ Conduct patient follow-ups through phone, email, and secure messaging to improve appointment adherence and continuity of care.

Data entry clerk

May 2019 - Aug 2022 • 3 yrs 3 mos

Reduced data entry backlog by 40% through workflow improvements and staff training. E.g. ICD 10-11, CPT/HCPS & Procedure Coding ✓ Conducted routine data quality audits, improving data accuracy and reducing discrepancies by 40%. ✓ Managed electronic health records for more than 1,500 ART clients annually using SmartCare and DISA. ✓ Achieved 100% compliance with monthly HMIS reporting deadlines by collecting, validating, and submitting HIV program data. ✓ Trained over 50 healthcare workers on SmartCare, improving data quality and report generation. ✓ Generated appointment lists, lost-to-follow-up reports, and viral load monitoring reports to support patient retention and continuity of care.