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$
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Geraldine Bravo
@gerita1994
Virtual Assistant Customer Support and Reservations
Chile
Spanish, English
About me
Hi! I’m Geraldine, a Virtual Assistant and Hospitality professional from Chile with 10+ years of customer service experience in retail and hotels. I support businesses with email management, customer inquiries, data entry, document organization, spreadsheet updates, reservation follow-up, and administrative tasks. I have experience with hotel reservations, availability, confirmations, changes, cancellations, and guest requests. Native Spanish speaker with conversational English. Reliable, organized, and detail-oriented.
Skills
Geraldine Bravo
Offline •
See my services
Messaging & Emailing
I will provide virtual assistant and customer support
Work experience
Multi-Property Reservations Clerk
Marriott International • Full-time
Oct 2025 - Jul 2026 • 9 mos
Managed multi-property hotel reservations for Marriott Santiago and Courtyard Las Condes. Handled individual and group bookings, availability, inventory, rates, rooming lists, blocks, modifications, cancellations and no-shows. Coordinated with Revenue, Sales, Front Office and Operations, supporting billing, occupancy optimization and guest experience.
Front Desk and Reservations Supervisor
Accor • Full-time
Jun 2025 - Oct 2025 • 4 mos
Supervised Front Desk and Reservations operations, including availability, occupancy, room allocation, individual and group reservations, rooming lists, no-shows, modifications and billing. Led team coordination and worked with internal departments to improve operational continuity, profitability and guest experience.
Customer Operations Support Agent
InnBoard • Full-time
Oct 2023 - Nov 2023 • 1 mo
Managed, tracked and routed multichannel customer requests during the Pan American Games. Ensured traceability, timely follow-up and effective resolution by coordinating cases with the appropriate internal teams.
