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gertrudxo

Gertrud R

@gertrudxo

Software Developer

Estonia
English, Estonian
About me
I’m a passionate Software Developer with a strong foundation in Python, SQL, AI, and Machine Learning. Over the past few years, I’ve built experience developing applications, automating workflows, analyzing data, and creating intelligent solutions using modern technologies. My experience includes working with Python-based backend systems, SQL databases, machine learning models, automation tools, and AI-driven applications. I’ve also worked on projects involving trading analysis tools, workflow automation, dashboards, and low-code integrations.... Read more

Skills

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gertrudxo
Gertrud R
Offline • 
Average response time: 1 hour

See my services

Figma to Web & App
I will develop custom software solutions for your business
From$50 / projectMore details

Portfolio

Work experience

Penfolds

AI Tech Interactions Lead

Penfolds • Full-time

Feb 2025 - Present • 1 yr 3 mos

Chatbot Monitoring and Optimization: Evaluating chatbot performance, analyzing user feedback and bot behavior, and improving responses to improve accuracy, relevance, and helpfulness. Collaboration with Product Team: Work closely with engineers, operations and product managers to identify recurring customer issues and make improvements to the chatbot. Knowledge Base Management: Maintaining and updating articles, FAQs, and internal documentation to ensure consistent and up-to-date information for chatbots and customer support agents. Data analysis and reporting: Track key metrics such as response time, resolution rate and create insights to improve both human and AI-based support processes. Chatbot development: I develop a customer support chatbot by designing system instructions and procedures, integrating multiple data sources, defining JSON schema, building rule-based orchestration and implementing quality metrics (latency, accuracy, hallucination rate).