Gautam

IT Technical Manager

Freelance Web Designer • Self-employed

Dec 2012 - Present • 13 yrs 5 mos

DMG | ERP • Infrastructure • ISO 27001 • Web Solutions I am a senior technology consultant and delivery partner with 14+ years of hands-on experience delivering ERP, IT infrastructure, security compliance, and digital transformation projects for retail, distribution, maritime, e-commerce, and audit-regulated organizations across India, Europe, Middle East, and Southeast Asia. My work combines consulting, implementation, operations, and governance, ensuring solutions not only go live — but remain stable, compliant, and scalable. IT Infrastructure & Managed Services : Delivered end-to-end infrastructure support for offices, retail locations, warehouses, and maritime environments Managed Windows Server, Active Directory, DNS, DHCP, VMware, Hyper-V, backups, and disaster recovery reviews Supported Cisco VoIP, WebEx, collaboration platforms, and endpoint security Led IT documentation, SOP creation, asset inventory, vendor coordination, and audit preparation Provided managed IT services with monthly health checks, issue tracking, and service improvement plans Result for clients: ✔ Stable IT operations ✔ Improved security posture ✔ Clear documentation and audit readiness ✔ Reduced downtime and vendor dependency