I will be your remote customer service support agent

With my experience as a remote helpdesk and customer support agent, I can assist you with managing customer complaints and queries. My services include:

• Logging and assigning issues in your CRM/Service/Helpdesk system
• Resolving and closing tickets raised via your CRM system
• Monitoring customer complaints on social media and providing assistance
• Providing advice on purchasing your products or services
• Answering client or customer questions about product or service usage via email or chat
• Taking or processing orders for your products or services
• Listening to customer complaints or concerns and working to resolve issues
• Reporting product malfunctions to the relevant team
• Generating daily reports
• Training new agents

If there are any tasks not mentioned here that you need help with, please feel free to discuss them with me before purchasing.

Looking forward to working with you.

Gladys