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ghaithayech573

Ghaith Ayech

@ghaithayech573

GoogleWorkspace

Romania
English, French, Arabic
About me
Experienced IT Professional with a strong background on Google Workspace administration and security with experience over 3 years with Google workspace. My expertise covers Admin Console management, email routing,Billing infos, Tips and tricks and data loss prevention (DLP). I ensure a secure, compliant, and highly efficient cloud environment for organizations of all sizes... Read more

Skills

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ghaithayech573
Ghaith Ayech
Offline • 
Average response time: 6 hours

See my services

Technical Support
I will provide expert google workspace administration and technical support
From$15 / projectMore details

Work experience

Cognizant

Google workspace Support

Cognizant • Full-time

Jun 2023 - Jul 2026 • 3 yrs 1 mo

User lifecycle management (onboarding and offboarding users). Password resets and basic account recovery. Multi-Factor Authentication (MFA/2FA) setup and troubleshooting. Managing Google Groups and email aliases (adding/removing members). Guiding users on basic "How-to" queries (e.g., sharing calendars, creating Gmail filters, recovering deleted items). Troubleshooting basic Google Drive access and file permissions. Resolving common Google Meet audio and video setup issues. Assisting with basic browser troubleshooting (clearing cache and cookies). Logging, tracking, and updating issues in the IT ticketing system (e.g., Zendesk, Jira). Gathering initial information (screenshots, error messages) and escalating complex technical issues to L2 support.