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gian_angelo

Gian Angelo B

@gian_angelo

DoneForYou eCommerce and Customer Service

Philippines
English, Tagalog
About me
Are you looking for a dedicated and experienced virtual assistant to take your e-commerce business to the next level? Look no further! With 8 years of diverse experience in the industry, I bring a unique blend of skills and knowledge to help you succeed.... Read more

Skills

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gian_angelo
Gian Angelo B
Offline • 
Average response time: 1 hour

See my services

E-Commerce Store Management
I will do your cs and store management so you can focus on revenue or expansion
From$1,200 / projectMore details
Customer Support
I will do your customer service for as
From$60 / projectMore details

Work experience

Freelance

Customer Support Management & E-commerce Specialist

Freelance • Freelance

Sep 2021 - Present • 5 yrs 2 mos

Independent Contractor for Various Clients | Remote 1. Smartlock Company (CS/Virtual Assistant to CS Manager) Performed general administrative tasks and supported the CS Manager in day-to-day operations Generated and reviewed daily productivity reports Conducted QA evaluations for agents to ensure quality standards Assisted with customer support via phone, email, and chat when needed Provided troubleshooting guidance and handled RMAs, parts requests, and Shopify-related tasks Updated and modified FAQ documentation 2. Sports Data Analytics Company (CS Agent) Delivered customer support via email for sports and golf analytics services Assisted with troubleshooting, membership/subscription management, and account support Processed RMAs, returns, and parts requests Performed data analysis specific to golf metrics to support customer needs 3. Clothing Niche (Shopify Store and CS Manager, Shopify Developer) Managed the customer support team, including hiring agents during peak seasons Handled disputes and escalations (PayPal, Shopify) Oversaw daily store operations, fulfillment, and supplier communications Implemented Zendesk for streamlined support processes Created and maintained FAQ documentation Managed customer reviews and reputation via Trustpilot Produced regular reports for performance and productivity tracking Conducted coaching and QA sessions to improve team performance Shopify: Product listings, image uploads, and variant options to stock updates, collection organization, basic coding, apps and SEO field optimization.

Teleperformance

Communications Assistant

Teleperformance • Full-time

Sep 2020 - Jul 2021 • 10 mos

Captioning agent for a communications company providing real-time captioning service commissioned by the FCC for the hearing impaired.

IHG_Hotels & Resorts

Reservation Sales Specialist

IHG Hotels & Resorts • Full-time

Mar 2019 - Mar 2020 • 1 yr

-Responsible for providing travel advice and solutions. -Touchpoint for delivering the IHG brand experience. -Responsible for making creative decisions using tools and market insight that will deliver on the unique travel needs of the guests, to drive revenue and customer loyalty. -Responsible for resolving complex guest problems and handling escalated calls.