
Raymond Sky
Scaling Businesses with AI, Zapier Automation and Twilio Pipelines
Skills

See my services


Work experience
Fiverr
0 mos
Lead Automation & CRM Architect
Feb 2026 - Feb 2026 • 0 mos
I design and implement complex automation ecosystems for field service and service-based businesses. My primary focus is bridging the gap between Field Service CRMs and communication platforms using Zapier and Twilio. I have successfully migrated hundreds of business records between platforms like Workiz, ServiceTitan, and ServiceM8 while maintaining 100% data integrity. By architecting "Speed to Lead" SMS pipelines, I have helped clients reduce their lead response time from hours to seconds, significantly increasing their conversion rates. I also specialize in building custom AI-driven workflows that transcribe call recordings and automatically update CRM records with sentiment analysis and summary notes.
Technical Implementation Lead
Feb 2026 - Feb 2026 • 0 mos
I spearheaded technical setup and API integrations for mid-sized enterprises looking to streamline their sales departments. My role involved configuring multi-step Zapier workflows that connected marketing front-ends like Facebook Lead Ads and Typeform to backend CRM systems. I managed the deployment of Twilio-based notification systems, including WhatsApp Business API integrations for international logistics tracking. During my tenure, I optimized over 500 active Zaps, reducing monthly task usage by 30% through logic pruning and the use of Webhooks by Zapier. I ensured all communication flows were fully compliant with GDPR and SOC 2 security standards.
Email Marketing & Pipeline Developer
Jan 2026 - Jan 2026 • 0 mos
I focused on high-level email marketing automation and database synchronization. I designed responsive HTML email templates and automated campaign flows in Mailchimp that achieved a consistent 40% open rate for service-industry clients. I built the infrastructure to sync subscriber data between Mailchimp, GoHighLevel, and Google Sheets, ensuring that sales teams always had real-time access to prospect engagement data. Beyond email, I integrated SMS triggers into these flows to create a multi-channel follow-up experience that increased client retention rates. I was responsible for troubleshooting API delivery failures and maintaining clean, high-performing contact lists.