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Gilly Putri
@gilly_putri
Customer Success and Customer Support Specialist
Indonesia
Indonesian, English
About me
I am a Customer Success and Customer Support professional with 10+ years of experience in banking and customer relationship management. I have supported hundreds of customers, handled inquiries and complaints, identified customer needs, and provided effective solutions. My strengths include customer service, CRM, problem-solving, account management, and clear communication. I am ready to help businesses remotely deliver excellent customer experiences and build strong client relationships.
Skills
Gilly Putri
Offline •
See my services
Customer Success
I will provide professional customer success and customer support
Work experience
Bank Central Asia
Full-time • 10 yrs 11 mos
Senior Customer Service Representative
May 2022 - Mar 2025 • 2 yrs 10 mos
Managed customer relationships and provided solutions based on individual financial needs. Handled inquiries, complaints, account services, and product recommendations while maintaining high service standards. Supported customer retention and business growth through proactive communication and relationship management
Senior Teller
May 2019 - Jun 2022 • 3 yrs 1 mo
Managed daily banking transactions with a strong focus on accuracy, security, efficiency, and customer satisfaction. Assisted customers with transaction-related inquiries and resolved service issues professionally. Supported team performance through mentoring and operational guidance while maintaining banking procedures and service standards.
Teller
Jun 2014 - Jun 2019 • 5 yrs
Provided professional front-line customer service while processing daily banking transactions accurately and efficiently. Assisted customers with inquiries, identified their service needs, and provided appropriate banking information. Developed strong communication, attention to detail, problem-solving, and customer service skills in a fast-paced environment.
