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gisellembacr

Giselle M.

@gisellembacr

Customer Support Specialist for Shopify and Ecommerce Stores

Spain
English, Spanish
About me
I help ecommerce store owners manage customer support so they can focus on growing their business. I specialize in: ✔ Customer email support ✔ Order tracking & delivery issues ✔ Refunds & returns ✔ Handling complaints professionally ✔ Inbox management ✔ Organic replies (no copy-paste templates) I’ve worked with ecommerce stores handling daily customer requests, resolving order issues, and reducing refund rates through clear communication. If your inbox is overwhelming or taking too much of your time, I can help. I also speak Spanish and can support Spanish-speaking customers.... Read more

Skills

g
gisellembacr
Giselle M.
Offline • 
Average response time: 13 hours

See my services

Customer Support
I will handle your ecommerce customer support and shopify inbox
From$15 / projectMore details
Customer Support
I will gestiono el soporte al cliente de tu tienda ecommerce
From$15 / projectMore details

Work experience

Independent Ecommerce Support Specialist

Freelance • 5 yrs 5 mos

Customer Support Specialist – Ecommerce Stores

Jan 2025 - Present • 1 yr 4 mos

Managed daily customer support emails for Shopify stores Handled order tracking, refunds, and delivery issues Reduced customer complaints through clear and personalized communication Worked directly with store owners and fulfillment teams Maintained organized inbox and ticket flow

Customer Support Operator – Ecommerce

Apr 2022 - Present • 4 yrs 1 mo

Managed high-volume customer inquiries Resolved post-sale issues and refund requests Protected store reputation through professional customer handling