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Giuliana P.
@giuliana1907
Customer Support Specialist German and English
Romania
English, German, Spanish, Romanian
About me
I provide professional customer support, business documentation, and document formatting services in English and German.
My experience includes email support, phone support, customer communication, live chat, ticket handling, document formatting, Standard Operating Procedures (SOPs), reports, manuals, and internal documentation.
I focus on accuracy, consistency, professionalism, and clear communication while delivering high-quality work on time.
Available for both one-time projects and long-term collaboration.
Skills
Giuliana P.
Offline •
Average response time: 1 hour
See my services
Customer Support
I will provide german and english support,live chat and ticketing
Technical Writing
I will create a proffesional sops and business documentation
Work experience
Accounts Payable Specialist
Genpact • Full-time
Apr 2024 - Present • 2 yrs 4 mos
I handle accounts payable inquiries and provide customer support for internal users and external vendors. I manage invoice status checks, approvals, and routing requests to the correct teams. I communicate daily via email and phone in German and English, ensuring accurate and timely responses.
Customer Support Representative
Teleperformance • Full-time
Sep 2022 - Apr 2024 • 1 yr 7 mos
I provided customer support in German and English for airline passengers, handling 50–70 calls daily. I assisted with flight changes, cancellations, and general inquiries while maintaining a professional and solution-oriented approach in high-pressure situations.
1 Reviews
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Rating Breakdown
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- Quality of delivery
- Value of delivery
1-1 out of 1 Reviews
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merispica
Croatia
Ongoing collaboration
Great experience working with Giuliana. Communication has been easy, she's reliable, and the quality of her work has been consistently good. We're happy to continue working together.
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