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gloria_okose

Gloria O

@gloria_okose

Customer Support and Customer Service Representatiive

Nigeria
English
About me
I’m a Virtual Assistant and Customer Support Specialist with over 4 years of experience helping startups, SaaS companies, and entrepreneurs stay organized and deliver excellent customer experiences. Skilled in Zendesk, Jira, HubSpot, and G-Suite, I provide reliable support so you can focus on growing your business.... Read more

Skills

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gloria_okose
Gloria O
Offline • 

See my services

Customer Support
I will manage your customer inquiries and keep clients happy
From$15 / projectMore details
Customer Support
I will provide ecommerce customer support
From$10 / projectMore details

Portfolio

Work experience

MoniMaster

Customer Support & Service Representative | Email & Chat | Moniepoint Microfinance Bank

MoniMaster • Full-time

Oct 2024 - Present • 1 yr 9 mos

I apply strong communication etiquette, product knowledge, and administrative support in every interaction, documenting tickets and customer interactions, escalating complex cases when needed, and delivering empathetic, professional email, chat, and phone support to maintain high customer satisfaction and loyalty

Online Customer Support

Glimpse • Part-time

Dec 2024 - Dec 2025 • 1 yr

I handled customer inquiries and complaints across email, chat, and phone support, ensuring timely resolution and high customer satisfaction, process orders, returns, and exchanges while maintaining accurate records, and collaborate with internal teams to optimize workflows and streamline service delivery.

Virtual Assistant

ELEGANCE CAR • Freelance

Feb 2023 - Nov 2024 • 1 yr 9 mos

I managed emails, calendars, and scheduling for executives remotely to ensure smooth daily operations, provide research, data entry, and customer support via email and online chat while applying strong communication etiquette to maintain high customer satisfaction, and deliver real-time customer service through email, chat, and CRM platforms.