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Gaurav Mahana
@gmahana_91
Level 1
Computer Repair, Remote IT Technical Support, Printer Support , Data Analyst
India
Punjabi, English, Hindi
About me
Hi, I'm Gaurav, an IT Remote Technical Support Specialist with over 10 years of experience. I help individuals and businesses resolve computer and technical issues with fast, reliable, and professional support. My expertise includes computer repair, laptop troubleshooting, Windows 11 and Mac support, gaming PC optimization, printer troubleshooting, hardware errors, virus removal, and malware cleanup. I focus on accurate diagnosis, effective solutions, and excellent client satisfaction. Let me help you keep your technology running smoothly.
Skills
Gaurav Mahana
$20/hour
Offline •
Average response time: 1 hour
See my services
Technical Support
I will fix printer printing and connection problem remotely
Technical Support
I will fix windows PC laptop and computer issues remotely
Want to work on an hourly basis?
Tell Gaurav Mahana what you need.
$20
/
hourPortfolio
Work experience
Technical Support Engineer
SVTB MEDIA PRIVATE LIMITED • Full-time
Nov 2024 - Present • 1 yr 11 mos
Diagnose and resolve technical issues through phone, email, in-person, and remote support. Troubleshoot network, USB, and wireless printers, including driver and connectivity issues. Configure and troubleshoot routers, IP conflicts, DNS, and connectivity problems. Perform hardware and software diagnostics for desktops and laptops. Analyze recurring support-ticket data using SQL to identify fault patterns and support proactive maintenance. Create tracking sheets and summaries to monitor issue volume, resolution time, and recurring problems.
87 Reviews
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1-5 out of 87 Reviews
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mohammedalmo120
Saudi Arabia
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shieldsy777
United Kingdom
Ongoing collaboration
Very happy with job have used previously and is excellent really helpful I would recommend
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birkatyallouz
Israel
my expetation was to repear the device you are very responsive and clear to quick conclusion of hardware problem. honnest and deep understanding without time consuming
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wolle4428
Germany
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zthreadgill
United States
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