Ian D

@godblessyourtec

IT Support Engineer

Canada
English
About me
I'm an IT Support Engineer with 4+ years of experience in Tier 2–3 technical support — VoIP/telecom systems, Active Directory, Microsoft 365, and network troubleshooting for enterprise environments. I also love helping everyday people who feel stuck with their phone, computer, or tech in general. Whether you're a business needing a technical issue solved, or you just need someone patient to walk you through your smartphone, email, or those confusing pop-ups — I'm here to help. No jargon, no judgment, no rushing. Just clear support until it's actually solved.... Read more

Skills

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godblessyourtec
Ian D
Offline • 
Average response time: 107 hours

See my services

Technical Support
I will be your first choice for any voip, networking, or microsoft 365 IT problems
From$20 / projectMore details
Technical Support
I will be your go to tech aide for all things phones and computers
From$15 / projectMore details

Portfolio

Work experience

Consumer_Cellular

CSR / Troubleshooting Agent

Consumer Cellular • Full-time

Apr 2022 - Oct 2022 • 6 mos

Managed 80+ inbound calls daily providing technical support for Android and iOS devices. Troubleshot email configuration and network connectivity problems. Achieved efficient first-call resolution and maintained a 90% customer satisfaction rating through effective problem-solving in a high-volume environment.