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Fiverr Pro
English
$
USD
I will be your professional customer support and live agent
About this Gig
Welcome to your ultimate Customer Support Solution.
Are you looking for a reliable customer care specialist to manage your inbox, increase customer retention, and boost your sales? look no further!
I provide top tier non-technical customer support tailored to e-commerce brands, start ups, and small businesses. Whether you need email management or live chat assistance, I ensure your customers receive fast, empathetic, and accurate responses.
Services I offer;
- Email support & ticketing: managing customer inquiries and resolving customer queues.
- Live Chat Support. Real time web assistance to convert visitors into buyers.
- E-commerce care: processing refunds, tracking order statuses, and managing cancellations.
Platforms I Work With:
- Helpdesk: Zendesk, Fresh desk, Gorgias
- E-commerce: Shopify, Amazon, WooCommerce
- Internal tools: Slack, Notion, CRM tools.
Why Choose Me?
- Professional, friendly and error free information
- Flexible with 24/7 time zones
- Fast learner of your brand's unique rules and tone
Let's give your customers world class service please message me before ordering to discuss your specific needs.
Social media platform:
Other
Service type:
Non-technical support
Language:
English
Timezone:
24/7
Support software:
Freshdesk
•
Zendesk
•
Gorgias
Knowledge base software:
Document 360
•
Freshdesk
My Portfolio
FAQ
What do you need from me to start working?
I will need brief training documentation or an FAQ sheet explaining you product and store policies. I will also need staff login access to your customer service platforms like Zendesk or Shopify.
Can you handle bulk or long term monthly projects?
Yes, absolutely! If you need long term daily support or on going weekly coverage, please send me a message and I can create a custom monthly offer tailored to your budget.
Do you provide phone or voice call support?
No, I specialize strictly in non-technical text based support. This includes handling emails, managing help desk ticketing systems and operating live web chat.
What if I use a customer software that is not listed on your profile?
Not a problem! I am a very first learner. If your business uses a platform not explicitly listed, simply provide a brief walkthrough or video tutorial, and I will adapt to it quickly.
