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GokuRage
@gokuragenl
Customer Support Community Moderation Expert
Netherlands
Afrikaans, English
About me
"Dutch citizen, living in Cape Town South Africa, with 20+ years in customer service, client relations and operations across Europe and South Africa. Former IKEA Amsterdam employee. Fluent in English and Afrikaans, working knowledge of Dutch. I bring professionalism, genuine empathy and calm under pressure to every customer interaction. Remote-ready, reliable and responsive. Let's keep your customers happy."
Skills
GokuRage
Offline •
See my services
Messaging & Emailing
I will handle your customer support emails professionally and promptly
Management & Engagement
I will moderate your online community, facebook group or discord server
Work experience
Sales Support / Customer Service
IKEA • Full-time
Jan 2023 - Aug 2024 • 1 yr 7 mos
▸ Progressed from Sales Co-worker to permanent employee within 6 months — an achievement described as rare within the Dutch IKEA organisation. ▸ Promoted to the Recovery team, responsible for assessing returned goods and determining outcomes: full refund, partial reduction, recycling, or disposal — requiring sound commercial and customer judgement. ▸ Served as BHV officer (Bedrijfshulpverlening) — certified first aider and emergency responder for the store. ▸ Elected as LMZ representative (Leden Medewerker Zeggenschap) — acted as liaison between staff and management, representing employee interests in formal consultations with IKEA leadership and Dutch labour unions. ▸ Contributed to seasonal sales campaigns, consistently supporting the team in meeting and exceeding targets.
