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Mohan Kumar
@goldenboy1608
Deputy Managerlevel PreSales Contact Center Operations professional
India
English
About me
Deputy Manager–level Customer Service and Contact Center Operations professional with over 14 years of experience. I specialize in enterprise customer success, support ticket management, and escalations across large contact center environments. Proven track record of leading high-performance support teams and managing high-value CRM systems to drive customer retention and service quality. I deliver complete operational autonomy, executive execution, and strategic conflict resolution to optimize your brand’s customer satisfaction (CSAT) metrics.
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Mohan Kumar
Offline •
Average response time: 1 hour
See my services
Customer Success
I will be your expert customer service and live chat support agent
