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English
$
USD
Tawsif Al Masum
@gonbie
Techtronic Industries Milwaukee, AEG, Ryobi, Homelite, HART, Hoover
Bangladesh
English
About me
ttigroup.com
Resolving 130+ inbound customer emails daily regarding returns, warranty claims, shipping & product issues, with empathy & professionalism.
Achieving 100% monthly KPI quotas & excellent QA scores (while maintaining an average handling time of 5 mins).
Tracking orders, overseeing replacements, cancellations & products registrations via CRMs & ticketing systems. Providing technical support & troubleshooting guidance.
Logging & reporting cases, managing escalation cases. Collaborating interdepartmentally to improve team workflow, increasing first-contact resolution rates by 25%.
Skills
Tawsif Al Masum
Offline •
See my services
Logo Design
I will design brand logo, social media posts, thumbnails, banners
Keyword Research
I will rank your website higher through SEO
Portfolio
12 Reviews
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Rating Breakdown
- Seller communication level
- Recommend to a friend
- Service as described
1-5 out of 12 Reviews
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Most relevant
phelesha12
United States
Good work
$50
Price
12 days
Duration
Helpful?
rrwhyte
South Korea
Ongoing collaboration
Thank you appreciate all the effort!
$50
Price
3 days
Duration
Helpful?
rrwhyte
South Korea
Ongoing collaboration
Great job n very detailed cold calling thanks.
$50
Price
Helpful?
hiit89
India
Ongoing collaboration
good work
$50
Price
Helpful?
nesthiaminckasa
United States
excelent work
$50
Price
Helpful?
