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gonesimera

Jonathan R

@gonesimera

Customer Support Account Security Agent

Greece
English
About me
Hi, I’m Jonathan, a native English speaker based in Greece. I have over twenty years of IT consulting experience and six years supporting Dropbox customers. I offer customer service, technical troubleshooting, document formatting, and basic desktop publishing. I also help with basic photo-editing tasks using Affinity Photo. My approach is patient, practical, and attentive to detail. I enjoy helping people solve problems and making their everyday tasks easier. Send me a message here on Fiverr, and we can discuss how I can help with your project.... Read more

Skills

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gonesimera
Jonathan R
Offline • 

Work experience

Teleperformance

Technical & Security Support — Dropbox

Teleperformance • Full-time

Jun 2019 - Jun 2025 • 6 yrs

Provided technical and account-security support to Dropbox customers worldwide, managing over 400 support tickets per week. Investigated account access, billing, subscription, and web and mobile application issues. Guided customers through clear troubleshooting steps, maintained accurate records, and worked with internal teams to resolve complex cases.

Self_employed / Freelance

IT Consultant

Self employed / Freelance • Self-employed

Dec 1996 - Jun 2019 • 22 yrs 6 mos

Ran an independent IT support business for over 22 years, helping individuals and small businesses resolve hardware, software, and network problems across Windows, macOS, and Linux. Installed and configured computers, broadband connections, peripherals, and business software. Provided remote support, data recovery, and one-to-one training, managing customer relationships from initial enquiry through resolution and ongoing support.