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goody_patva

Goodness S

@goody_patva

Virtual Assistant

Nigeria
English
About me
My name is Goodness Samson, and I am a young and reliable Virtual Assistant from Nigeria. I am reaching out to express my sincere interest in working as a VA to provide my services to Employing companies. I can provide administrative, creative, and also technical support with full commitment and professionalism.... Read more

Skills

g
goody_patva
Goodness S
Offline • 
Average response time: 4 hours

See my services

General Assistance
I will provide professional VA services
From$5 / projectMore details

Portfolio

Work experience

BeautyU

customer support

BeautyU • Freelance

Jan 2022 - Oct 2025 • 3 yrs 9 mos

Delivered high-quality customer support across email, live chat, and phone, helping businesses maintain strong client relationships and smooth daily operations. Managed high volumes of inquiries while maintaining professionalism, accuracy, and fast response times. Key Responsibilities; Responded to 50-80+ customer inquiries daily via email and chat. Resolved complaints, processed orders, and handled funds accurately. Maintained CRM systems and updated customer records accurately. Collaborated with teams to escalate and resolve complex issues. Created canned responses and FAQs to improve workflow speed. Achievements; Maintained a 95%+ customer satisfaction rating. Reduced average responses time by 30% through workflow optimization. Successfully resolved 90% of issues on first contact. Helped increase customer retention through proactive follow-ups. Recognized for professionalism and problem-solving skills. Strong communication, attention to detail, and a customer-first mindset allow me to consistently deliver excellent support and build trust with clients.