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$
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Abrar syed
@gousulabrar
Dektop support with Cloud and Devops engineer
France
English, French, Hindi, Telugu
About me
I’m an IT Support Engineer with over 5 years of experience supporting users and systems across enterprise environments. I work with Active Directory, Azure AD, Intune, SCCM and networking, resolving technical issues, managing user access and keeping systems secure, stable and reliable.
I also have hands-on experience with Microsoft Azure, identity and hybrid environments, supported by AZ-104, AZ-305 and AZ-500 certifications. I provide reliable and practical support for IT issues, system setup, troubleshooting and cloud-related tasks, with a focus on delivering effective solutions.
Skills
Abrar syed
Offline •
See my services
Statistical Modeling & Analytics
I will be your power bi expert with advanced analytics
Technical Support
I will troubleshoot IT issues, windows, azure ad, intune support
Portfolio
Work experience
Desktop support with Cloud and Devops engineer
Procter & Gamble • Full-time
Apr 2019 - Jun 2026 • 7 yrs 2 mos
Desktop Support Engineer | Cloud & DevOps Specialist 6+ Years of Experience Provided remote and onsite IT support for Windows 10/11 environments. Troubleshot hardware, software, printer, and network connectivity issues. Managed user accounts, permissions, and Group Policies using Active Directory. Administered Microsoft 365, Outlook, Exchange Online, Teams, and OneDrive. Deployed and managed devices using Microsoft Intune and SCCM. Installed, configured, and upgraded operating systems and business applications. Supported Azure cloud resources, virtual machines, and identity management. Worked with Linux servers, Docker containers, and basic Kubernetes deployments. Automated repetitive tasks using PowerShell and Bash scripting. Assisted with CI/CD pipelines using GitHub Actions and Jenkins. Monitored infrastructure and system performance and resolved incidents promptly. Maintained documentation and followed ITIL-based service management practices. Key Achievements Resolved hundreds of desktop and software support issues with high customer satisfaction. Reduced issue resolution time by applying structured troubleshooting methods. Successfully managed Microsoft 365 user onboarding, offboarding, and licensing. Improved endpoint management through Intune and SCCM deployments. Supported cloud-based workloads and virtual machines in Azure. Built Docker containers and gained hands-on experience with CI/CD automation. Delivered reliable remote IT support to users across different locations. Maintained high service quality by meeting SLA targets and minimizing downtime.
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parker_alex7812
United States
Ongoing collaboration
Great work done by Abrar. He is professional in his work. Thank you so much
Helpful?
parker_alex7812
United States
Ongoing collaboration
Amazing experience! The seller delivered highly detailed analytics on time and communicated clearly throughout the project. My dashboard look more active and professional now, and the detailed analytics has definitely help me in improving my overall performance. Thank you so much
Helpful?
