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Grace
@grace36210
Bilingual ChineseEnglish Translator and Content Localization Specialist
United Kingdom
English, Chinese
About me
Hi, I'm Grace — a bilingual Chinese-English specialist based in the UK.
I help businesses and creators bridge the gap between English and Chinese
markets through accurate, natural-sounding translation and localization.
What I can help you with:
• English ⇄ Chinese translation (documents, subtitles, product listings)
• Content localization for Chinese social media
• Proofreading and cultural adaptation
• Research and information summarizing across languages
I'm detail-oriented, reliable, and always deliver on time.
Feel free to message me before ordering — happy to discuss your project!
Skills
Grace
Offline •
See my services
Translation
I will translate english and chinese accurately
Proofreading
I will proofread and polish your chinese translation
Work experience
Customer Service Manager
DJI • Full-time
Apr 2025 - Present • 1 yr 3 mos
Managing customer service operations for DJI, the global leader in drone and camera technology. Handle end-to-end customer support across multiple channels, resolving complex inquiries and coordinating logistics, refunds, and after-sales cases for international clients.Key responsibilities include: • Overseeing daily customer service workflows and ensuring high satisfaction rates • Coordinating cross-functional communication between logistics, operations, and support teams • Handling bilingual (English–Chinese) customer communication for a global user base • Managing case documentation, tracking, and resolution to meet service-level standards • Supporting operational processes and maintaining service quality across regionsThis role has strengthened my skills in clear communication, problem-solving, attention to detail, and managing tasks efficiently under deadlines.
