
Happyness R
CRM Setup, Automation Expert, Monday com GHL Make com Zapier
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Monday.com CRM & Workflow Automation Specialist
Freelancer.com โข Freelance
Oct 2024 - Present โข 2 yrs
I specialize in building and optimizing Monday.com CRM and workflow systems that help businesses organize leads, manage sales pipelines, automate repetitive tasks, and improve team visibility. I work with businesses and teams to turn manual processes into structured, easy-to-manage workflows inside Monday.com. My work includes designing CRM boards, sales pipelines, custom workflows, automations, dashboards, forms, task management systems, and client onboarding processes. I also connect Monday.com with tools such as Make.com and Zapier to automate data movement and reduce repetitive administrative work. Key Responsibilities & Achievements: โข Designed and customized Monday.com CRM systems for lead management, sales pipelines, client tracking, and project operations. โข Built automated workflows for lead assignment, follow-ups, status changes, notifications, task creation, and team handoffs. โข Improved visibility across sales and operations by creating structured boards, dashboards, views, and reporting workflows. โข Connected Monday.com with external platforms using Make.com and Zapier to streamline repetitive processes and reduce manual data entry. โข Helped businesses organize scattered processes into clear, scalable workflows that teams can easily follow. โข Supported client onboarding and internal handoff processes by creating structured workflows from sales close through project setup and team assignment. โข Troubleshot and optimized existing Monday.com workflows, automations, formulas, and CRM processes to improve reliability and usability.