Grace Mbugua

Digital Content Writer & Marketing Specialist

Content Creation Station • Full-time

Oct 2020 - Present • 5 yrs 10 mos

Led and motivated a sales and marketing team to consistently exceed monthly targets by 20% on average. Developed and executed strategic marketing campaigns that significantly increased brand visibility, attracted new customers, and drove consistent business growth across multiple channels. Created compelling and engaging content for social media platforms, blogs, email newsletters, and digital channels content that connected with target audiences and encouraged customer interaction and loyalty. Managed key client accounts with professionalism and care, building strong and lasting business relationships that resulted in repeat business and referrals. Conducted thorough market research to identify new business opportunities, understand customer preferences, and stay ahead of industry trends. Collaborated closely with the marketing department to align sales strategies with promotional campaigns, ensuring consistent messaging and maximum impact across all platforms. Identified opportunities for team skill enhancement through regular performance evaluations and coaching sessions, resulting in a stronger, more motivated, and higher performing team overall. Launched a successful influencer marketing campaign that resulted in a 15% growth in customer engagement. Played a pivotal role in negotiating and closing a high-profile contract that resulted in a 10% boost in company revenue. Collaborated closely with the marketing department to align sales strategies with promotional campaigns, ensuring consistent messaging and maximum impact across all platforms. Identified opportunities for team skill enhancement through regular performance evaluations and coaching sessions, resulting in a stronger, more motivated, and higher performing team overall.

Production Line Worker

Del Monte Foods • Part-time

Feb 2025 - Apr 2026 • 1 yr 2 mos

Worked as a contract employee at Del Monte Cannery for fourteen months, responsible for receiving and staging fresh produce and ensuring smooth and efficient production line operations at all times. Conducted thorough receiving and staging of all incoming produce, carefully transferring items from conveyors and bins to the correct processing zones. Ensured every step of the receiving process was completed accurately and efficiently to avoid any delays in the production line. Conducted thorough sorting and grading of all incoming produce, carefully checking each item for specified size, color, firmness, and overall quality criteria before accepting it into the processing line. Any produce that did not meet the required standards was immediately removed and reported to the supervisor. Maintained the highest standards of hygiene and food safety throughout the entire contract period, following all food safety rules and regulations strictly, keeping the work area clean at all times, washing hands regularly, and wearing all required personal protective equipment at all times. Operated canning machinery responsibly and efficiently, ensuring equipment was functioning properly at all times and reporting any maintenance issues immediately to the supervisor to avoid production delays. Demonstrated exceptional reliability, professionalism, strong attention to detail, and a positive team attitude throughout the entire contract period, completing all assigned tasks on time and to the highest possible standard.

Receptionist

Gym • Full-time

Nov 2024 - Mar 2025 • 4 mos

Worked as a professional and dedicated receptionist at Muscle 4 Fitness Gym, serving as the first point of contact for all members, guests, and potential clients. Created a consistently warm, welcoming, and positive first impression for every single person who walked through the door, ensuring they felt valued and appreciated from the moment they arrived. Answered all incoming phone calls promptly, professionally, and courteously, providing accurate and detailed information to members and potential clients about gym services, membership packages, class schedules, personal training options, and all available facilities. Handled all inquiries with patience, clarity, and a genuine desire to help. Managed all gym memberships efficiently and accurately, processing new member registrations, membership renewals, upgrades, and cancellations in a timely and professional manner. Processed all payments securely using the gym's payment systems, issued receipts, and reconciled daily payment records. Maintained comprehensive, accurate, and up to date records of all member information, payment history, attendance data, and other relevant administrative information. Ensured all data was stored securely, organized clearly, and could be accessed quickly and efficiently whenever needed. Handled all client inquiries, concerns, and complaints with professionalism, empathy, and a genuine commitment to resolving issues quickly and effectively, ensuring every member left feeling completely satisfied with the service they received. Demonstrated exceptional communication skills, strong organizational ability, keen attention to detail, and outstanding professionalism throughout the entire employment period.